Harmony & Pitch Pte Ltd
Terms & Conditions and Student Policies

  1. Fees Administration
    • Lesson fees are charged on a monthly basis and are payable in advance on the 1st lesson of the month or 10th of the month, whichever is earlier. Each month will consist of FOUR lessons and the fees will cover the weekly scheduled lesson as selected – 30mins, 45mins or 60mins. Extra lessons outside the scheduled weekly lessons can be arranged, if preferred, with additional payment per lesson.
      For Group Music Lessons: Lesson fees are charged on a termly basis and are payable in advance on the 1st lesson of the term, or earlier. Each term will consist of 10 lessons and the fees will cover the weekly scheduled lesson.
    • A late fee of $15 is chargeable after the 15th of the month.
    • All payments shall be made by NETS, Cash, Bank Transfer, PayNow or by crossed Cheque made payable to HARMONY & PITCH PTE. LTD.
    • All fees paid are non-refundable, non-transferable and non-negotiable.
  2. Registration Fee & Security Deposit
    • A registration fee of $50.00 is payable and non-refundable.
    • A one-month security deposit is required upon registration to secure your lesson time and teacher.
      For Group Music Lessons: Security deposit is not required.
    • Harmony & Pitch requires one month advanced notice for termination of lessons. This security deposit will serve in-lieu of one-month unpaid lessons (4 lessons in total) to be arranged within one month after the notice.
    • Should lessons be terminated without advanced notice stipulated in Para 7, the security deposit will be forfeited.
    • The security deposit is non-refundable.
  3. Make-up Lessons
    • Student must inform us before the commencement of lesson (preferably at least 24 hours in advance) and be under the following circumstances in order to be eligible for make-up arrangement:
      • Unfit for lesson (Medical Certificate may be required.)
      • School/Work Activity (Notice/Letter from School/Work may be required.)
      • Other valid reasons (At least 5 days advance notice.)
    • Harmony & Pitch reserves the right to charge missed lessons in the event that absence of lessons do not comply with the terms stated in 3.1.
      For Group Music Lessons: Group make-up lessons can only be arranged if there is a similar class (with available slot), running a similar missed lesson on the same week.
    • There shall be no replacement/rescheduling of make up lessons. All unattended make-up lessons will be forfeited.
    • Make-up lessons must be arranged before the last lesson in the event of termination of lessons. Any outstanding make-up lessons not arranged shall be forfeited.
    • Make-up lessons are a goodwill gesture of Harmony & Pitch, and may be withdrawn at the management’s discretion.
    • There will be NO make-up of lessons for absence without notice. Missed lessons are chargeable.
    • Should the teacher need to cancel a lesson, it will be replaced. This replacement will be re-scheduled accordingly to accommodate the time schedule of both parties.
  4. Punctuality
    • Students must make the effort to come on time for their lessons.
    • There will not be any make-up for any time lost.
    • The teacher is also expected to adhere to strict punctuality. However, should the instructor be late due to unforeseen circumstances, time will be compensated accordingly.
  5. Public Holidays and H&P Holidays
    • Harmony & Pitch is closed on all public holidays. We will offer make-up lessons for all lessons that fall on public holidays.
      For Group Music Lessons: Group lessons that fall on public holidays are rescheduled.
    • These make-up lessons must be arranged within one month of the missed lessons.
    • Any make-up lessons that have not been arranged prior to the end of the aforementioned month will be considered void.
    • Please note that Harmony & Pitch is only closed on actual public holidays. Lessons may run as per usual on all observed public holidays.
  6. Student Absence Policy
    • Lesson fees will be due as per normal, regardless of scheduling changes or student absence.
    • For extended periods of absence, we can arrange make-up lessons either before or after the period of absence. We make all efforts to ensure that the students have their entitled make-up lessons with their respective teachers.
      For Group Music Lessons: We can only arrange make-up lessons if there are availability of similar group classes.
    • Compliance with our Student Absence Policy allows the students to guarantee their time slot and their respective teacher during periods of extended absence.
  7. Termination/Notice of Withdrawal
    • Harmony & Pitch reserves the right to dismiss any student due to frequent absences, disciplinary reasons, overdue lesson fee payments or parental non-compliance with terms & policies.
    • Should students wish to terminate their lessons, they must give advance written notice to admin@harmonynpitch.com.sg by latest 25th of any given month. The effective date of the withdrawal will be the last lesson of the following month.
    • Without the one month notice of withdrawal stated in para 7.2, the security deposit and any make-up lessons will be forfeited.
    • Informing a teacher or staff of intent to withdraw or not attending lessons does not constitute withdrawal from lessons.
  8. Personal Property
    • Harmony & Pitch does not assume any responsibility for personal property (including, but not limited to handphones, laptops, bags, wallets, vehicles, etc.) lost, damaged or left unattended on its premises and in common areas.
    • Should any of Harmony & Pitch’s materials or goods be damaged by the student, the student is responsible for full replacement. If replacement is not made, Harmony & Pitch reserves the right to forfeit remaining lessons for the month and all security deposit.
  9. Liability
    • All related persons agree to indemnify Harmony & Pitch Pte Ltd and all its associates from any claim and/or responsibility for injury, illness or death while in its premise.
    • Harmony & Pitch reserves the right to change, include or delete any of the above terms and policies with or without prior notice.
  10. Personal Data
    • By signing the Student Registration Form, you hereby agree that Harmony & Pitch Pte Ltd may obtain, store and process your personal data that you provide in this form for the purpose of correspondence, receiving news and promotional materials from Harmony & Pitch Pte Ltd.